9winz Terms and Conditions — Complete Policy

These terms and conditions ("Terms") govern the use of the 9winz platform and all of its associated services. 9winz is an online casino and betting platform operated in Bengali for users in Bangladesh.

By accessing this website, creating an account, or using any game or service, you agree to comply with all the rules and regulations set out in these Terms. If you do not agree with any part of these Terms, please do not use our platform.

9winz reserves the right to change, amend, or update these Terms at any time at its discretion. Continued use of the platform after changes take effect will be understood as your acceptance of the revised Terms.

2.1 Age Requirement

You must be at least 21 years old to open an account and use any gaming or betting service on 9winz. Use of this platform by minors is strictly prohibited. 9winz may request identity documents at any time to verify age.

2.2 One Person, One Account

Each person may create only one account. Creating multiple accounts is strictly prohibited. If multiple accounts belonging to the same person are found, all accounts will be closed and any bonuses earned will be cancelled.

2.3 Registration Requirements

At the time of registration you must provide accurate and complete information, including:

• Your correct full name
• A valid email address
• An active mobile number
• Your correct date of birth

Creating an account with false information may result in account cancellation and forfeiture of deposited funds.

3.1 Security

It is your responsibility to keep your account password and login details completely confidential. You may not allow any third party to use your account. If you suspect any unauthorized access to your account, notify our support team immediately.

3.2 Updating Information

If any of your personal details change, please update your account profile. 9winz is not responsible for any issues arising from outdated information.

3.3 Account Verification

9winz may request a National ID (NID), passport, or other government-issued document at any time for identity verification. Withdrawals may be delayed or restricted until verification is complete.

4.1 Deposit Methods and Limits

To deposit funds into your 9winz account, we support Bangladesh's major mobile banking services: bKash, Nagad, Rocket, and Upay.

All transactions are completed in Bangladeshi Taka (BDT). Funds will be credited to your account as soon as the deposit is complete. No additional fees apply at the time of deposit.

4.2 Withdrawal Terms

Your account must be fully verified before you can request a withdrawal. Withdrawals may only be made using the same method that was used to deposit.

• All wagering requirements on active bonuses must be met before making a withdrawal.
• In the case of suspicious transactions, 9winz reserves the right to hold withdrawals until verification is complete.
• 9winz is not responsible for funds sent to an incorrect account number.

4.3 Currency and Conversion

All transactions are conducted in Bangladeshi Taka (৳). Transactions in foreign currencies are not accepted.

5.1 Welcome Bonus

9winz offers new members a 150% bonus on their first deposit up to a maximum of ৳10,000. Specific terms must be met to receive this bonus.

5.2 General Bonus Terms

• Bonuses are awarded to valid accounts only.
• Each bonus has its own expiry period — once expired, the bonus is cancelled.
• Multiple bonuses may not be used at the same time unless explicitly permitted.
• A maximum single bet limit applies while using a bonus — this limit will be stated on the bonus offer page.
• Bonus funds cannot be withdrawn directly; withdrawal is only possible after the wagering requirements are met.
• If any misuse or fraudulent activity related to bonuses is detected, the bonus and any associated winnings will be cancelled.

5.3 VIP Program

The 9winz VIP program has three tiers. You can advance to a higher tier through regular play:

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.5% cashback per week.
• Gold: Up to 0.8% cashback per week.

VIP benefits apply to active members only. 9winz reserves the right to change the terms of the VIP program at any time.

6.1 Fair Play

9winz is committed to ensuring fair play. All games on our platform are developed by trusted software providers and operated using Random Number Generator (RNG) technology.

6.2 Technical Errors

If a technical error causes an abnormal game result, 9winz reserves the right to void that round and refund the wager. 9winz is not obligated to provide compensation in the event of server errors, internet issues, or other technical disruptions.

6.3 Game Limits

We may apply various limits to ensure responsible gaming. Users can set their own deposit, loss, and session limits.

9winz gives responsible gaming the highest priority. Gaming should be enjoyable — it should never be a cause of financial or emotional problems.

• If you feel that gaming is having a negative impact on your life, please contact the support team immediately.
• You can use the Self-Exclusion feature to take a break from using the platform for a set period of time.
• Keep your account secure from children and minors.
• Avoid playing games under the influence of alcohol or drugs.

For more details, see our Responsible Gaming page.

Any of the following activities are strictly prohibited and may result in immediate account closure:

• Bonus abuse or bonus arbitrage.
• Operating multiple accounts.
• Hacking, software manipulation, or any form of technical fraud.
• Money laundering or illegal financial activity.
• Abusive behavior or harassment toward other users.
• Operating an account using a false identity.
• Placing bets using automated bots or scripts.
• Operating an account on behalf of a minor.

Prohibited activities may result not only in account closure but also in forfeiture of all deposited funds and bonuses, and may lead to legal action.

9winz is committed to protecting users' personal information. We use SSL encryption technology to keep your data and transactions secure.

How we collect, use, and store your information is described in detail on our Privacy Policy page. The privacy policy applies with equal importance alongside these Terms.

9.1 Use of Information

Your information may be used for the following purposes:

• Account verification and identity confirmation.
• Processing financial transactions.
• Providing relevant promotional offers.
• Providing technical support.
• Fraud prevention and security assurance.

Your information is not sold or shared with third parties. However, information may need to be provided to authorities due to legal obligations.

9winz provides its services on an "as-is" basis. 9winz is not directly liable for the outcome of any game, or for any gains or losses.

• 9winz is not liable for losses caused by internet disconnection or technical disruptions.
• 9winz does not bear responsibility for erroneous transactions made by the user.
• 9winz is not liable for issues with third-party payment services.
• Where liability must apply under applicable law, the maximum compensation will be limited.

11.1 Closure by User

You may request to close your account at any time. Contact the support team and submit your request. Before closing your account, make sure all bonus requirements have been met and any withdrawable funds have been withdrawn.

11.2 Suspension by 9winz

9winz may suspend or close an account for any of the following reasons:

• Violation of these Terms and Conditions.
• Suspicion of fraudulent activity.
• Failure to verify the account.
• Legal or regulatory reasons.

In the event of a suspension, 9winz will notify the user by email and provide an opportunity to appeal, unless fraudulent activity has been confirmed.

If you have any dispute or complaint, please contact our support team first. We provide assistance 24/7 in Bengali via live chat.

12.1 Complaint Process

• Submit your dispute through the support chat.
• Provide the game round ID or transaction ID related to the dispute.
• Our team will provide an initial response within 48 hours.
• Complex disputes may require additional investigation time.

12.2 Final Decision

Regarding matters related to technical game outcomes, 9winz's server logs will be considered as evidence. 9winz's decision will be considered final, however there is an opportunity for reconsideration on the basis of good faith.

Our contact address: [email protected]