9winz Privacy Policy

This Privacy Policy ("Policy") provides a detailed description of how the 9winz platform ("Platform", "we", "our") collects, uses, stores, and protects the personal information of its users ("you", "user"). By accessing or registering on the 9winz platform, you agree to the terms of this Privacy Policy.

We believe that your privacy is a fundamental right. That is why 9winz always manages data transparently and uses the most advanced technology to keep user information secure. Please read this policy carefully and contact us if you have any questions.

1 What Information Do We Collect?

The 9winz platform may collect the following types of information:

1.1 Information You Provide Directly

When you register on 9winz, create an account, or contact us, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Identity verification documents (copy of national ID card or passport)
• Payment information (bKash, Nagad, Rocket, or Upay number)
• Security questions and password (stored in encrypted form)

1.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device information
• Browser type and version
• Operating system information
• Time, date, and pages of site visits
• Gaming activity and transaction history
• Cookie and session data

1.3 Information Received from Third Parties

In some cases, we may verify your information through third-party verification services or payment processors. This information is used solely to confirm your identity and to process transactions.

2 Purpose of Using Information

9winz uses your personal information for the following purposes:

2.1 Account Management

Information is used to create, verify, and maintain your account. This includes identity confirmation, security verification, and age verification (applicable only to those aged 21 or above).

2.2 Service Delivery and Improvement

• To provide gaming services and betting features without interruption
• To complete deposit and withdrawal processes
• To apply bonuses and promotional offers
• To improve platform quality and add new features
• To resolve technical issues

2.3 Customer Support

We use your information to answer your questions, resolve complaints, and provide assistance via 24/7 live chat.

2.4 Security and Fraud Prevention

Information is analyzed to detect suspicious activity, ensure account security, and prevent unauthorized access.

2.5 Legal Obligations

Retaining certain information to comply with applicable laws and regulations and to ensure responsible gaming is a legal requirement for us.

3 Information Storage and Security

3.1 Data Storage Method

All your personal information on 9winz is stored on secure servers. We use industry-standard SSL (Secure Sockets Layer) encryption technology, which keeps all data transfers between your browser and our servers secure.

3.2 Security Technology

• End-to-end encryption for all transactions
• Two-Factor Authentication
• Regular security audits and testing
• Firewall and intrusion prevention systems
• Automatic detection of suspicious logins

3.3 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after account closure, information required to meet legal obligations or resolve disputes may be retained for a defined period.

4 Information Sharing and Disclosure

9winz never sells your personal information. However, information may be shared with third parties in certain circumstances:

4.1 Payment Processors

Only the information necessary to complete transactions is shared with payment providers such as bKash, Nagad, Rocket, and Upay. These organizations manage information according to their own privacy policies.

4.2 Identity Verification Services

Information necessary for security and legal compliance may be shared with authorized identity verification agencies.

4.3 Legal Requirements

Information may be provided to relevant authorities in the case of a court order, government directive, or legal obligation. In such situations, we will make every effort to notify you in advance where possible.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, the new party will be required to maintain standards equivalent to this Privacy Policy.

5 Cookies and Tracking Technology

5.1 What Are Cookies?

Cookies are small text files stored on your device. The 9winz platform uses cookies to function properly and to provide an improved user experience.

5.2 Cookies We Use

• Essential Cookies: Required for the core functionality of the platform, used to maintain login sessions.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to analyze platform usage and improve service quality.

5.3 Cookie Control

You can disable cookies from your browser settings. However, this may limit some features of the platform. Disabling essential cookies may cause issues with the login or transaction process.

6 User Rights

As a user of the 9winz platform, you have the following rights:

6.1 Right to Access Information

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your personal information.

6.2 Right to Correct Information

If there is any error in your information, you may request that it be corrected. We will make the necessary changes as quickly as possible.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.

6.4 Right to Object to Processing

You have the right to object to the processing of your information for certain purposes. However, this may not apply to all types of processing.

6.5 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We generally respond to requests within 30 days.

7 Protection of Minors

9winz provides services only to individuals aged 21 or above. We do not intentionally collect personal information from anyone under the age of 21.

Age is verified at the time of registration and the required documents are checked. If we become aware that a minor has registered, that account will be closed immediately and all associated information will be deleted.

Parents should monitor their children's internet use and contact us if they notice any suspicious activity.

8 International Data Transfer

9winz's servers and data processing facilities may be located in various countries. Even if your information is transferred outside of Bangladesh, we ensure that adequate data protection standards are in place in that country.

For international transfers, we ensure that relevant agreements and legal safeguards are in place so that your information remains equally protected everywhere.

9 Third-Party Links and Services

The 9winz platform may include services from third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe) and payment providers. These third parties have their own privacy policies and your interactions with them are governed by those policies.

We are not responsible for the data practices of third parties. We therefore recommend reading their own privacy policies before using their services.

10 Changes to the Privacy Policy

9winz reserves the right to update this Privacy Policy at any time. When changes take effect, the "Last Updated" date at the top of this page will be changed.

For significant changes, we will notify you via your registered email address or through a notification on the platform. Continued use of 9winz after any changes will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.

11 Complaints and Resolution

If you believe your privacy rights have been violated or you have an objection regarding any aspect of this policy, please contact us directly. Our data protection team will review your complaint and take appropriate action as quickly as possible, generally within 30 days.

We believe that all privacy-related issues can be resolved through direct communication. Our goal is to maintain a fair and transparent relationship with every user.